Refund policy

 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and fair refund and return policy.  Please review the details below:

Refunds

• Eligibility for Refund: We offer a 14-day refund policy starting from the date your order is delivered. If the product you received is damaged, defective, or not what you ordered, you are eligible for a full refund.

• as long as:

  • The product is in its original condition, unused, and unworn.
  • The item has its original tags and packaging intact.

 

• Non-Refundable Reasons: Please note that we do not offer refunds if:

  • You change your mind about the size, colour, or material after receiving the product. (بعد رحيل مندوب الشحن)
  • You’ve already worn or used the item.
  • Items that have been worn or washed or damaged.
  • Products that have been customized or altered.
  • Sale or clearance items (unless they are defective).  

Please take care when trying on items. We cannot accept items with makeup stains, perfume, or other signs of wear.

Shipping Costs for Returns

• Return Shipping: We are responsible for the return shipping costs if the item is defective or was sent in error.

• Refund Process: Once we receive the returned item and verify its condition, we will process your refund within [3] business days. Refunds will be credited to you through instapay.